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RETURNS & REFUNDS

Right to Cancel

You have the right to withdraw from the present contract, without and without the need to provide any reason, within fourteen (14) days. The right to withdraw expires after fourteen (14) days from the date on which you receive the purchased product or, in case of multiple purchases within the same order, the last of the products purchased.

If you want to exercise the right to cancel, you must inform iKRIX, before the cancellation period expires, and provide a declaration explicitly stating your decision to withdraw from the contract by by email to customercare@ikrix.com.

As soon as iKRIX authorizes the return of the goods, iKRIX shall send you an email containing the return label. iKRIX shall also agree with you and the courier on the date, time spam and pick-up address.  You are required to seal the package, attach the return label provided and handle the package to the courier.

You shall return cancelled orders to the address specified by iKRIX via e-mail without undue delay, and in any event, no later than fourteen (14) days from the day on which you communicated your cancellation of the contract to us.

iKRIX shall reimburse you provided you comply with the terms and conditions for the exercise of the right to cancel as provided for above.

The cost of the return shipping shall be deducted from your reimbursement.

In case of returns from countries outside the European Union, you will have to pay for the international shipping costs and duties (DDP).

In case you do not comply with the terms and conditions for the exercise of the right to cancel as provided for above, iKRIX reserves the right not to accept the return of the goods, without extra costs to be borne by iKRIX.

The products must be returned complete (with the identification tag still attached to the products with the disposable seal) and unused, in their original packaging as the latter is an integral part to the product, in iKRIX’s original packaging and must include all their components, labels, accessories, if any, and tax documents.

You are liable for any diminished value of the goods resulting from the handling of the purchased goods other than what is authorized by iKRIX as necessary to establish the nature, characteristics and functioning of the goods. More in particular, the goods must not be used, modified, worn and/or washed.

For hygiene and health reasons, iKRIX does not accept returns of earrings of any kind, as set forth in article 59 of the Consumer Contract.

Only after iKRIX has received the returned products and checked that they meet all requirements and that you have exercised your right to cancel properly, iKRIX shall reimburse the amount owed you (return shipping costs and custom duties where applicable excluded) without undue delay and, in any event, within fourteen (14) days from the day on which iKRIX received the returned goods.

In compliance with article 56, paragraph 3 of the Italian Legislative Decree 206/2005 as amended by Italian Legislative Decree 21/2014, iKRIX may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back.

iKRIX shall make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. The time needed to refund the amount you paid for purchasing the returned products may vary according to the form of payment used.

iKRIX has the right not to refund the total amount you paid to purchase the goods in case the returned goods are not complete in all their parts  or have been altered from their original status. In this case, you will be entitled to receive not the full refund of the amount paid but a percentage of that amount that will be communicated via e-mail by iKRIX without undue delay, and based on the determination of the loss in value of any goods supplied.

Within fourteen (14) days from receiving the e-mail by iKRIX on the percentage of the refund, you will have the right to choose to have the products delivered to you at no expense by iKRIX and in the same conditions in which the products have been returned to us.

We reserve the right not to accept returns from countries other than the country where the purchased goods have originally been shipped.

Exchanges

You shall be entitled to exchange your product for a different size of the same model. You will not be required to pay any extra amount. However, you will have to bear the cost of the return shipping. The payment method for the return shipping costs shall be PayPal.

If possible, the request for an exchange of the product shall not require a new order to be placed by you but it shall be subject to the following conditions:

  • You will start the exchange procedure according to the terms and conditions set forth in paragraph “Right to Cancel” above, by sending an e-mail to our Customer Care (customercare@ikrix.com);
  • In the e-mail you will have to state that you want to exchange the purchased product and indicate the size you wish to receive;
  • iKRIX shall verify the actual availability of the replacement products and shall send an e-mail to you confirming the possibility to exchange the product or not;
  • If the exchange of the product is confirmed, iKRIX, after having received the products to be exchanged, shall dispatch without undue delay the replacement products.