At Top Retailers we put all our efforts to provide flawless shipment to your address. We have selected only top partners to guarantee quality and time of shipment. Please note that our Express Delivery Service is available only in a limited number of countries. Shipping costs are calculated at checkout, after having selected your shipping address and before proceeding to payment.
From time to time we offer promotional shipping rates: for details on these rates please refer to specific policies available in our promotional banners and newsletters.
Delivery times begin one business day after your order is confirmed and ready for shipment: you will receive an e-mail containing your Tracking Number once your package has been shipped. Visit “My Order” page on your THEBS account to check the most up-to-date status of your order.
All services make deliveries between Monday and Friday 9am-5pm.
Sandard delivery: within 3 - 5 working days from the order confirmation *
Express delivery: within 2 -3 working days from the order confirmation *
Delivery within 3-7 working days *
*Delivery times are to be used as a guide only; Top Retailers cannot be held responsible for delays due to customs clearance or courier’s fault. However, we will take care of any inconvenience and always keep you updated on shipment status. During sales peaks (ex. Black Friday or Christmas) deliveries may be subject to slight delays.
Sales tax and duties are included in all prices on our website. You will not receive an additional bill from the courier. If you are ordering from within the European Union, import duties will not be applicable. For all other countries these are included at the checkout.
If you have any questions please write to customercare@thebs.com to submit an enquiry.
Your can return your order within 14 days from receiving it.
The item(s) purchased must be returned complete (with the identification tag and the disposable seal still attached to the products ) and unused , in their original packaging as the latter is an integral part to the product, in The Best Shops' original packaging and must include all their components, labels, The Best Shops tear resistant tag(s) and all accessories, if any.
In the EU, returns are free.
In case of returns from outside the EU, the return shipment will be organized by our company, which will retain 10% of the refund as shipping costs and duties are on the customer's account. Our Customer Service will indicate the cost of your return in response to your return request or to a request for information.
Please refer to the Returns and Refunds page and to our General Terms Conditions of Online Sale for all information and instructions.