We stand by you
We are fully operational to keep offering you our best possible service.
We stand by you although from far away.
We are working to keep offering the best possible service during these trying times.
Shipping & Delivery
Deliveries are guaranteed and regular. Delays in deliveries might occur due to the COVID-19 emergency.
We aim to process and ship orders according to our usual schedule and thank you in advance for your understanding in case of possible delays.
Packaging & Delivery
We wish to inform you that order preparation at our warehouses complies with current law guidance relating to disease control and prevention.
Also all our couriers are following the correct procedures to ensure the safety of all workers, customers and the community.
We are following all official advice from the World Health Organization (WHO). WHO says it is safe to receive packages. For more information, please visit the World Health Organization website.
We are aware of the current critical situation: please contact our Customer Care Team should you experience any issue in the return process.
Our Customer Care Team is regularly working in a way that guarantees their safety and health and will be happy to answer your questions and provide the best assistance.
Due to the high number of requests, there might be delays in answering your queries.
While waiting for this difficult time to be over, we thank you for your trust, patience and understanding.
Keep following us!